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WIA Adult Services Employment Specialist II
Department: Education and Community Services
Reports To: Employment & Adult Education Manager
FLSA: Non-Exempt
Salary Range: Range 16 ($17.25 to $19.16 per hour)
Status: Temporary, approximately 32-40 hours/week with potential for regular full-time status, depending on program need and funding.
Close Date: Wednesday, January 27, 2010 or until filled
Neighborhood House Programs
Since 1906, Neighborhood House has been helping diverse communities of people with limited resources attain their goals for self-sufficiency, financial independence, health and community building. Our services include early childhood education (including Head Start and Early Head Start), mentoring and tutoring, emergency referral services, self-sufficiency/employment classes and services (including ESL and citizenship), job placement and training, substance abuse services, transportation and outreach for the elderly and disabled and publication of the Voice newspaper. Annually, Neighborhood House serves over 13,500 individuals. Of those, 80 percent are refugees and immigrants.
Scope
As part of its Workforce Investment Act (WIA) Adult services, Neighborhood House (NH) has a team of 4 Employment Specialists responsible for helping job seekers access career building, training and tools toward family self sufficiency. Services have a dual focus on meeting job seeker needs as well as ensuring we serve the expectations of our employer community. Each team member is bi-lingual/bi-cultural to meet the needs of the diverse communities served by NH, including but not limited to the immigrant and refugee communities of Seattle/King County. Employment Specialists on this team are out-stationed at WorkSource sites throughout Seattle and King County, and work closely with staff from partner agencies within this one-stop system.
Neighborhood House is looking for a highly skilled, highly motivated Employment Specialist to join this dynamic team. Because of the needs of underserved clients, Neighborhood House would like to hire an individual who is bilingual in Somali. This position will be co-located in the WorkSource affiliate in South Seattle Community College and the Wiley Community Center in White Center.
Responsibilities
- Develop and maintain effective relationships with job seekers. Counsel job-seeking customers in vocational, employment and personal issues. Mediate, problem-solve and coordinate individual services for customers. Develop effective short and long term employment plans with customers to meet their long term goals of self sufficiency.
- Provide job development, placement and retention services to job seekers including career exploration, job matching, career progression and pathway building and working with employers to problem solve.
- Determine client eligibility for WIA Adult services and track participant activities and achievements.
- Become familiar with complex regulations and provide services within this framework. Accurately complete extensive technical documentation in a timely manner.
- Assist job seekers in accessing appropriate skills training, including basic skills training, English as a Second Language, and occupational skills training in high demand occupations. Provide guidance in accessing financial assistance and long-term goal achievement related to training. Manage customers’ support service and training/tuition funds.
- Provide job seeker and site contribution services for customers of the WorkSource system, including providing workshops; assisting with resource room services and job search; counseling related to unemployment insurance or labor market information and guidance with other resources as needed.
- Conduct outreach and recruitment to primarily immigrant and refugee communities in Seattle and King County.
- Develop positive relationships with employers, including identifying and screening appropriate candidates for job openings and helping employers hire and retain a highly qualified workforce.
- Develop and maintain relationships with other educational, employment and case management organizations, including community and technical colleges, community-based organizations and employment service providers, WorkSource partners, DSHS and other system partners. Actively participate on partner/collaborative initiatives or projects to enhance employment.
- Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating on team workgroups.
- Provide translation and interpretation services for designated languages as needed.
- Perform other duties as assigned.
Minimum Qualifications
- AA degree in Human Services or related field. BA degree preferred.
- Three to five years professional experience in employment case management or career development services with adults, or any combination of the above which provides equivalent preparation.
- Certification/formal training in case management highly desired.
- Bi-lingual ability in Somali with English skills sufficiently strong to communicate in and prepare documents in English.
- Good communication skills, both written and oral.
- Demonstrated understanding of local ethnic communities, labor market, local employer base, WorkSource system, social service and education institutions in King County.
- Ability to work with limited supervision and considerable self-direction.
- Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
- Ability to excel in highly visible, highly public settings.
- Willingness to comply with the established agency performance standards which may include: productivity/personal responsibility, customer service-orientation, embracing a team player orientation, entrepreneurial, and maintaining a professional demeanor.
- Proficient with Microsoft Office software.
- Must pass the Washington State Patrol background check (rechecked every 2 years).
- Must have reliable, independent transportation for travel between job sites.
- Candidates must be able to work a flexible work schedule, including some weekends or evenings, as necessary.
- Current First Aid Certificate (within 30 days of hire, maintain current certificate during employment).
- Current CPR Certificate (within 30 days of hire, maintain current certificate during employment).
- Child Abuse and Neglect Training (within 90 days of employment).
Employment Practice
Neighborhood House is an Affirmative Action, Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality and gender expression of identity) or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents. We encourage people of color and residents of the communities we serve to apply.
Application Procedure
Submit targeted cover letter, agency application and resume. Agency applications can be downloaded (www.nhwa.org) or picked up at the address below. Only applicants considered for interviews will be contacted. Applicants may FAX their materials to 206-461-3857, or mail to:
Neighborhood House
905 Spruce St., Suite 200
Seattle, WA 98104
Attn: HR Manager
Employment Application Form (pdf)
Online application
For More Information
Inquiries may be directed to Human Resources at 206-461-8430 or by e-mail to nhjobs@nhwa.org
If you'd like to be notified of future job openings, you may subscribe to our employment notification service by sending your e-mail address to nhjobs@nhwa.org
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