Employment Case Manager II - WIOA
Department: Education & Community Services
Reports To: Employment & Adult Education Manager
Status: Regular, 40 hours per week, 12 months per year
Location: WorkSource – Rainier, Downtown WorkSource, Yesler Terrace, or Genesee
Hiring Range: 16 ($19.24 to $21.35 per hour)
Closing Date: July 28, 2017 or when filled
The Employment Case Manager II – WIOA position is in partnership with the Workforce Development Council of Seattle-King County (WDC). This position will work within the broader workforce system, and the case manager will carry an active case load for the Workforce Innovation & Opportunity Act (WIOA) Adult and WIOA Dislocated Worker programs. This position may also have additional duties related to Integrated Service Delivery (ISD) implementation at WorkSource sites throughout King County. We currently have two openings for this position.
The successful candidate will possess excellent networking skills and understanding of the employment market, as well as the unique barriers and challenges that low-income, immigrant and/or refugee communities face. This position requires flexibility and a demonstrated ability to coach clients through stressful situations to resolve barriers to employment. We are seeking a qualified individual who will provide comprehensive employment- focused case management, help job seekers develop job readiness skills, place clients into jobs, and provide job retention support. The ideal candidate will have the ability to speak a second language or have strong intercultural communication skills.
- Conduct community outreach to low-income, immigrant and refugee communities in Seattle and King County.
- Become familiar with complex funder regulations in order to determine client eligibility for employment programs.
- Conduct assessments, determine eligibility for programs and enroll individuals.
- Develop and maintain effective relationships with job seekers. Counsel job-seeking clients in vocational and employment issues. Mediate, problem-solve and coordinate individual services.
- Develop effective short and long term employment plans with clients to meet their long term goals of self sufficiency.
- Provide job development, placement and retention services to job seekers in accordance with quarterly program goals. This may include career exploration, job matching, career progression and pathway building, and working with employers to problem solve.
- Track participant activities and achievements into client files and multiple databases in a timely manner.
- Implement performance skills curriculum and workshops with clients to support job readiness and job retention.
- Process and manage support service and/or training/tuition funds.
- Develop positive relationships with WorkSource, DSHS, colleges, community partners and employers.
- Provide employment services including: resume & cover letter review, application planning, job search skills, acting as a reference, etc.
- Actively participate in partner collaborative initiatives.
- Provide translation and interpretation support as needed.
- Provide exit coaching and retention support to participants.
- Ensure all participants achieve program milestones as outlined in the program’s contract.
- AA degree in Human Services, Social Work, Education or a related field. Relevant experience may be accepted in lieu of a degree.
- Two to four years professional experience in case management, instruction, and/or career development services with adults, or any combination of the above which provides equivalent preparation.
- Certification/formal training in case management highly desired.
- Demonstrated understanding of local ethnic communities, labor market, local employer base, WorkSource system, social service and education institutions in King County.
- Ability to work with limited supervision and considerable self-direction.
- Ability to navigate relationships with multiple stakeholders.
- Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
- Proficient with Microsoft Office software.
- Willing to comply with established agency performance standards which may include productivity/personal responsibility, client/customer services, teamwork and maintaining a professional demeanor.
- Ability to work a flexible schedule, including some weekends and evenings as necessary.
- CPR and First Aid certification within 30 days of hire (maintain during employment).
- Child Abuse and Neglect Training (within 2 weeks of hire).
- Must pass Neighborhood House Background Check Requirements.
- Bi-lingual ability preferred, with English skills sufficient to communicate and prepare documents in English.
- BA/BS degree in Human Services, Social Work, Education or related field.
for more details about our benefits program.
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Submit agency application along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application:
In Person or Mail to:
8:00am – 5:00pm Monday-Friday
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources
For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to email@example.com