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Education and Career Navigator III - Healthcare (CLOSED)

Department: Education & Community Services
Reports To: Employment & Adult Education Manager
Status: Regular, 40 hours per week, 12 months per year
FLSA: Non-exempt
Location: Raven Terrace
Hiring Range: 18 ($20.42 to $22.69 per hour)
Closing Date: July 28, 2017 or when filled
Neighborhood House (NH) operates several employment and adult education programs that serve hundreds of individuals annually. These programs provide multilingual, multicultural case management and comprehensive training, placement, retention and career advancement support for job seekers throughout King County. Program locations include Seattle-King County Work Source centers, multiple NH sites and local community and technical college campuses.
Neighborhood House is partnering with the Workforce Development Council (WDC) of Seattle and King County on an innovative strategy to provide training opportunities to current entry-level employees of local healthcare employers that result in career advancement and wage progression. The Education & Career Navigator III is a lead position which will require developing relationships with multiple stakeholders, including hospital employees, union representatives and college staff.

This position will work closely with selected program participants to connect them to short-term healthcare training programs and wrap-around supportive services. The Navigator III will also recruit participants seeking entry-level careers in healthcare, and provide job search and job placement assistance. NH is looking for a highly skilled, highly motivated Education & Career Navigator III to join this team.

Program Planning & Coordination
  • With the support of the Employment and Adult Education Manager, provide leadership for a team of Education Navigators by helping establish and track progress toward goals, and other special projects as needed.
  • With manager support, lead efforts to develop detailed plans and timelines for program goals with healthcare employers, union representatives and colleges.
  • Collaborate with Harborview Medical Center (HMC) to identify, select, and develop specific training plans for HMC employees looking to advance their skills and earning potential within the healthcare sector. 
  • With manager support, lead efforts to assist and connect job seekers participating in other NH programs to entry-level jobs or careers at HMC.
  • Develop and maintain relationships with other human service, educational, and case management organizations, including community based organizations, Seattle Housing Authority, Department of Social and Human Services and other partners.
  • Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating in team workgroups.
  • Work with staff from other Neighborhood House programs to coordinate services and connect working families with available resources.
Navigation & Career Planning
  • Become familiar with complex funder regulations in order to determine client eligibility for programs and provide navigation support and services within this framework. Accurately complete extensive technical documentation in a timely manner.
  • Organize and facilitate program information sessions and job search workshops for small groups of program participants.
  • Conduct assessments, determine eligibility for programs and enroll individuals.
  • Work with program participants to develop both short and long-term education & career plans for the healthcare sector.
  • Build and maintain relationships with college departments and faculty/staff to stay up to date on student progress and offer student support.
  • Provide education navigation, including assistance with registration and preparation for college classes.
  • Connect program participants to additional community resources and provide supportive services.
  • Provide job readiness training using existing curriculum, and coach NH program participants applying for jobs at Harborview and other healthcare employers.
  • Ensure all participants achieve program milestones as outlined in our contract.
  • Perform other duties as assigned.
Minimum Qualifications
  • AA degree in Human Services, Social Work, Education or a healthcare-related field. Relevant experience may be accepted in lieu of a degree.
  • Three to five years professional experience in case management, instruction, and/or career development services with adults, or any combination of the above which provides equivalent preparation. Particular knowledge of the healthcare workforce in King County is strongly desired.
  • Certification/formal training in case management is highly desired.
  • Detailed understanding of career pathways within the healthcare sector as well as the college system, including a proven ability to navigate the various systems of student education and support available on campus.
  • Demonstrated understanding of  and sensitivity to the needs of local ethnic communities and low-income populations.
  • Demonstrated leadership skills with the ability to establish and communicate project deadlines to support the team in timely completion.
  • Excellent time management skills and the ability to work with limited supervision and considerable self-direction.
  • Ability to navigate relationships with multiple stakeholders and to excel in highly visible, highly public settings.
  • Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
  • Proficient with Microsoft Office software.
  • Willingness to comply with agency performance standards which may include productivity, personal responsibility, client/customer service, teamwork and maintaining a professional demeanor.
  • Must be able to work a flexible schedule, including some weekends or evenings as necessary.
  • CPR & First Aid Training (within 30 day of hire).
  • Child Abuse and Neglect Training (within 2 weeks of hire).
  • Must pass Neighborhood House Background Check Requirements.
Desired Qualifications
  • Bi-lingual ability preferred, with English skills sufficient to communicate and prepare documents in English.
  • BA/BS degree in Human Services, Social Work, Education or healthcare-related field. 
Click here for more details about our benefits program.

Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to