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Aging & Disability Resource Manager

Department: Education & Community Services
Reports To: Aging & Disability Services Program Director
Status: Regular, Full Time, 12 months per year
FLSA: Exempt
Location: Rainier Vista
Hiring Range: 26 ($54,226 to $60,244 annually)
Close Date: October 18, 2017 or until filled

Scope
The Aging & Disability Resource Manager has primary responsibility for the successful implementation and oversight of our older adult, disability and caregiver suite of programs, including the direct supervision of staff working in low-income, immigrant and refugee communities. Program oversight and coordination is in effort of ensuring that our most vulnerable older adults, and individuals with disabilities as well as their caregivers are provided the support they need to remain healthy, independent, and avoid premature institutionalization. The Manager will also ensure that kinship care providers have the support they need to provide quality care. This position will provide oversight of contracts, budget management, program delivery, staff training, quality assurance, and group trainings. They will also review and oversee intensive caregiver screenings and service plans and provide consultation for direct service staff on issues of mental health, Adult & Child Protective Services and any other issues requiring their expertise.

Responsibilities
Program Design and Operations

  • Provide leadership, innovation and creativity to develop and customize programming to meet the changing needs of participants/residents in low-income communities. This includes crisis intervention programs, programs designed to aid in self sufficiency, and/or community building programs.
  • Work with staff, partners and community members to develop and implement a comprehensive senior, disabled and caregiver program that meets the multiple needs of low-income, immigrant and refugee communities.
  • Research and implement best practices in program design, evaluation and enhancements to ensure the highest quality of service to clients and community.
  • Assist staff with assessing client and family needs and identifying effective interventions or services to address needs.
  • Provide oversight and coaching to direct service staff to provide case consultation to help problem solve and ensure effective delivery of services to clients and their families.
  • Regularly observe programming to ensure high quality delivery of services, including program fidelity; provide effective feedback and coaching to program staff as needed.
  • Solicit community and client feedback on program effectiveness and adjust programming to meet the needs of the community to the maximum extent possible.
  • Assist and plan for alignment of our senior, disabled and caregiver programs with the agency’s No Wrong Door philosophy and practice.
  • Assist project team to develop, implement and monitor evaluation tools to monitor on-going performance, program effectiveness and participant satisfaction.
  • Build and strengthen collaborations/partnerships with hospitals, long-term care facilities, community based organizations, schools and other entities who share a vision of healthy and independent living for seniors, disabled and their caregivers. May include developing partnerships of complementary services within the agency.
Supervision and Administration
  • Monitor program budgets and program expenditures, make necessary budget adjustments in a timely manner,
  • Participate in grant writing and fundraising activities as requested
  • Manage all contracts to ensure that all outcomes are met or exceeded within funder requirements.
  • Ensure the program meets all agency, state and federal guidelines.
  • Oversee the collection and review of quarterly Medicaid Claiming surveys.
  • Regularly review case files for accuracy and completeness.
  • Develop and monitor accurate data collection systems/processes and analyze data to achieve outcomes.
  • Direct multiple outreach efforts to meet short and long term program and agency goals.
  • Manage all program elements and participant activities to meet the highest standards of quality and to meet all funder and internal performance outcomes.
  • Develop and maintain key project documents to support all aspects of programming, including regular program reports, evaluations, satisfaction surveys, etc.
  • Maintain positive relationships with funders.
  • Recruit, hire, train, and supervise qualified staff in alignment with Neighborhood House values and community-based requirements.
  • Provide clear expectations, set individual and team goals, emphasize the highest quality management decision-making, mediate conflict, and promote employee growth and development.
  • Assess staff development needs and provide appropriate on-going professional training appropriate to the field.
  • Appraise the on-going performance of staff and provide regular formal and informal feedback and hold staff accountable for realizing performance goals.
  • Recruit and supervise social work interns working on related projects.
  • Ensure programs meet agency, state, federal and funder guidelines.
  • Participate on NH leadership teams and/or workgroups as necessary.
  • Represent NH by participating in activities or professional networks related to senior services or other related networks as assigned.
  • Perform other duties as assigned.
Qualifications
Minimum Qualifications

  • Bachelor’s Degree in Social Work or related field. An equivalent combination of education, training and experience may be considered by Management.
  • 3-5 years years experience working in social work or human services, with an emphasis on working with older adults and/or individuals with disabilities.
  • Knowledge of aging and disability issues with an emphasis on social/health related resources that assist older adults and individuals with disabilities maintain their independence and quality of life.
  • Clinical experience or group support desired.
  • Demonstrated experience and effectiveness supervising others in a dynamic environment.
  • Excellent written and verbal communication skills.
  • Highly positive and enthusiastic style capable of motivating others.
  • Ability to work as a team member in a multicultural organization and community.
  • Knowledge of key computer applications (Microsoft Office and Windows).
  • Must be self-starter, highly organized, dependable, have strong problem-solving skills and able to manage multiple complex programs at once.
  • Must have independent, reliable transportation for frequent last-minute travel between sites.
  • Willingness to comply with established agency performance standards, which require productivity/personal responsibility, client/customer service-orientation and the maintenance of a professional demeanor.
  • First Aid Certification (within 30 days of employment, maintain current certificate during employment).
  • CPR Certification (within 30 days of employment, maintain current certificate during employment).
  • Family Development Certification (within 6 months of hire date).
  • TCARE Certification (within 4 months of hire date)
  • Child and Adult Protective Services Training (within 2 weeks of employment).
  • Must pass Neighborhood House Background Check Requirements.
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.