Employment Outreach & Intake Coordinator - Healthcare
Department: Education & Community Services
Reports To: Employment & Adult Education Manager
Status: Regular, 40 hours per week, 12 months per year
Hiring Range: 17 ($19.80 to $22.01 per hour)
Closing Date: September 1, 2017 or when filled
Neighborhood House (NH) operates multiple education and employment programs that serve several hundred individuals and families annually. These programs provide multilingual, multicultural case management and comprehensive employment search, placement, training, retention and career advancement support for job seekers throughout King County.
The Employment Outreach and Intake Coordinator - Healthcare will develop outreach strategies for the specific population groups that qualify for Neighborhood House’s healthcare training programs and/or employment pathways. This position is also uniquely designed to be a liaison for prospective clients and case managers, ensuring that clients are assessed and referred to the appropriate program in a streamlined way.
The position will work closely with the Employment & Adult Education Management Team, Education & Career Navigators, and Employment Specialists. This position will have a vital role in fulfilling one of our agency’s mission goals of ‘self-sufficiency’ through collaboration and coordination with NH’s 10+ employment programs, and numerous external community partners and employers. This job is located in Seattle and South King County, and will include extensive travel between sites.
- Conduct comprehensive intake assessments with clients to verify program eligibility. Coordinate with Education & Career Navigators and Employment Specialists, in addition to other internal and external programs, to facilitate appropriate referrals for clients.
- Maintain referral tracking database, oversee and monitor initial client referrals, and action plans with navigators and employment specialists. Ensure clients are followed up with in a timely manner and verify that clients are enrolled into the appropriate programs.
- Train and support NH staff to effectively implement outreach strategies and follow new referral procedures.
- Work with project team to identify service gaps or enhancements and help to develop/implement solutions.
Outreach & Recruitment
- Conduct outreach to new and existing community based organizations, to develop referral pipelines into the all of NH healthcare training and employment programs.
- Develop flyers and outreach materials for Neighborhood House’s Employment programs, in collaboration with Neighborhood House’s Development Department.
- Create and maintain an outreach calendar of community events and resource fairs. Act as a liaison between event organizers and employment department staff.
- Develop curriculum and/or deliver group workshops on the topics of self- sufficiency, employment or housing.
- Assist with the development and maintenance of a program outreach database to track new and existing partnerships and map key partners.
- Utilize technology and organizational tools to create new eligibility assessments.
- Assist and plan for alignment of our core employment and adult education programs with the agency’s No Wrong Door philosophy and practice.
- Assist with contract management, including developing and maintaining key project documents to support program, such as program reports and evaluations.
- Support in the development, implementation and monitoring evaluation tools to monitor on-going performance, program effectiveness and participant satisfaction.
- AA degree in Human Services, Social Work, Education or a healthcare related field. Relevant experience may be accepted in lieu of a degree.
- Two to four years professional experience in case management, employment services, adult education, and/or other social service programs with adults, or any combination of the above which provides equivalent preparation. Particular knowledge of the healthcare workforce in King County is strongly desired.
- Detailed understanding of career pathways within the healthcare sector as well as the college system, including a proven ability to navigate the various systems of student education and support available on campus.
- Direct experience developing curriculum and/or delivering group workshops on the topics of self-sufficiency, employment or housing.
- Excellent written and verbal communication skills.
- Highly positive and enthusiastic style of motivating others.
- Must be a self-starter, highly organized, dependable, have strong problem-solving skills and able to manage multiple complex programs at once.
- Ability to work with limited supervision and considerable self-direction.
- Ability to navigate relationships with multiple stakeholders.
- Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
- Proficient with Microsoft Office software.
- Willingness to comply with established agency performance standards which may include: productivity/personal responsibility, client/customer service orientation, embracing a team player orientation, entrepreneurialism, and maintaining a professional demeanor.
- Must be able to work a flexible schedule that includes some evenings and weekends.
- Must have independent, reliable transportation for travel between sites and outreach events..
- Child/Adult Abuse and Neglect Training within 2 weeks of employment.
- Current First Aid certificate within 30 days of employment.
- Current CPR certificate within 30 days of employment.
- Must pass Neighborhood House background check requirements.
- Bilingual ability preferred, with English skills sufficient to communicate and prepare documents in English.
- BA/BS degree in Human Services, Social Work, Education or healthcare related field.
for more details about our benefits program.
Submit an agency application along with your resume and cover letter by one of the following ways:
- In Person or Mail to:
8:00am – 5:00pm Monday-Friday
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality and expression of gender identity) or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.