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Temporary Housing and Employment Case Manager II

Department: Education & Community Services
Reports To: Housing Stability Manager
Status: Temporary, 40 hours per week, 3 to 6 months
FLSA: Non-Exempt
Hiring Range: 16 ($19.24 to $21.35 per hour)
Location: Tukwila or Genesse
Closing Date: October 24th, 2017 or until filled
 
Scope
Neighborhood House (NH)’s Housing Stability Division is a team composed of Employment Case Managers responsible for helping job seekers access stable housing, career building, training and tools toward family self- sufficiency. Our division is a unique combination of programs designed to provide intensive employment services to those at risk of or facing homelessness. Our services have a dual focus of meeting job seeker needs as well as providing the resources to meet their housing needs. Each team member is bi-lingual/bi-cultural to reflect the needs of the diverse communities served by NH, including but not limited to the immigrant and refugee communities of Seattle/King County. Employment Case Managers on this team will be stationed at Neighborhood House sites throughout Seattle and King County, and work closely with staff from partner agencies.
 
Neighborhood House is looking for a highly skilled, highly motivated Housing and  Employment Case Manager to join this dynamic team. A qualified individual should have experience working with low income, diverse, and/or homeless individuals in a social service capacity. Because of the needs of underserved clients, Neighborhood House would like to hire an individual who is bilingual.

Responsibilities
  • Develop and maintain effective relationships with job seekers. Counsel job-seeking customers in vocational, employment and personal issues. Mediate, problem-solve and coordinate individual services for customers. Develop effective short and long term employment plans with customers to meet their long term goals of self sufficiency.
  • Provide job development, placement and retention services to job seekers including career exploration, job matching, career progression and pathway building and working with employers to problem solve.
  • Determine client eligibility for HIP services and track participant activities and achievements.
  • Become familiar with complex regulations and provide services within this framework. Accurately complete extensive technical documentation in a timely manner.
  • Assist job seekers in accessing appropriate skills training, including basic skills training, English as a Second Language, and occupational skills training in high demand occupations. Provide guidance in accessing financial assistance and long-term goal achievement related to training. Manage customers’ support service and training/tuition funds.
  • Conduct outreach and recruitment to primarily immigrant and refugee communities in Seattle and King County.
  • Develop positive relationships with employers, including identifying and screening appropriate candidates for job openings and helping employers hire and retain a highly qualified workforce.
  • Develop and maintain relationships with other educational, employment and case management organizations, including community and technical colleges, community- based organizations and employment service providers, WorkSource partners, DSHS and other system partners. Actively participate on partner/collaborative initiatives or projects to enhance employment.
  • Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems and procedures, or participating on team workgroups.
  • Provide translation and interpretation services for designated languages as needed.
  • Perform other duties as assigned.
 
Qualifications
Minimum Qualifications
  • AA degree in Human Services or related field.
  • Three to five years professional experience in employment case management or career development services with adults, or any combination of the above which provides equivalent preparation.
  • Certification/formal training in case management highly desired.
  • Bi-lingual ability in Somali or Russian with English skills sufficiently strong to communicate in and prepare documents in English.
  • Good communication skills, both written and oral.
  • Demonstrated understanding of local ethnic communities, labor market, local employer base, WorkSource system, social service and education institutions in King County.
  • Ability to work with limited supervision and considerable self-direction.
  • Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
  • Ability to excel in highly visible, highly public settings.
  • Willingness to comply with the established agency performance standards which may include: productivity/personal responsibility, customer service-orientation, embracing a team player orientation, entrepreneurial, and maintaining a professional demeanor.
  • Proficient with Microsoft Office software.
  • Must have reliable, independent transportation for travel between job sites.
  • Candidates must be able to work a flexible work schedule, including some weekends or evenings, as necessary.
  • First Aid Certification (within 30 days of hire)..
  • CPR Certification (within 30 days of hire).
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House Background Check Requirement.
  • Position requires Washington State bi-annual criminal background re-check.
Desired Qualifications
  • BA in human services field.
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 
  • Email:
     nhjobs@nhwa.org

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.