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Housing Outreach and Intake Navigator

Department: Education & Community Services
Reports To: Housing Stability Manager
Status: Regular, 40 hours per week, 12 months per year
FLSA: Non-Exempt
Hiring Range: 16 ($19.24 to $21.35 per hour)
Location:
Raven Terrace
Closing Date:
 November 22nd, 2017 or until filled
 
Scope
Neighborhood House (NH) is seeking a passionate and independent individual with housing, case management, or education experience to join our Housing Stability team. This position will report to the Housing Stability Manager and will work closely with housing, employment, and education staff at NH and in the community.
 
Neighborhood House (NH) operates holistic programs that encourage multi-generational approaches to housing stability and self-sufficiency.  Currently, NH works with the parents of homeless children but also partners with school counselors who in turn work with students.  This position will help more closely bridge these two activities with the Housing Navigator being a mobile position that moves between NH sites and schools, linking mainstream resources and services to the families in the schools who need them most, and allowing for school social workers and counselors to have regular contact with a housing specialist, supporting their efforts working with homeless students.
 
This position is also uniquely designed to be a liaison for prospective clients and case managers, ensuring that clients are assessed and referred to the appropriate program in a streamlined way. Fluency in a foreign language, international experience and experience working with homeless and/or marginalized populations are all preferred, but not required. This job is located in Seattle and South King County, and will include extensive travel between sites. We are seeking a candidate who is bilingual in Spanish and English
 
Responsibilities
  • Conduct comprehensive intake assessments with clients to verify program eligibility.
  • Develop an action plan recognizing and utilizing divergent resources for securing and maintaining housing and employment for clients.
  • Divert families from the homeless system, or connect homeless students and families to the local coordinated entry system, and deliver trauma informed services.
  • Coordinate with NH staff, in addition to internal and external programs to facilitate appropriate referrals for clients.
  • Maintain referral tracking database, oversee and monitor initial client referrals, and action plans with NH staff.
  • Ensure clients are followed up with in a timely manner and verify that clients are enrolled into the appropriate programs.
  • Work with other NH staff to identify service gaps or enhancements and help to develop/implement solutions.
  • Conduct outreach to new and existing community based organizations, to develop referral pipelines to and from housing and employment programs.
  • Assist with the development and maintenance of an outreach database to track new and existing partnerships and map key partners.
 
Qualifications
Minimum Qualifications
  • AA Degree in Human Services, Social Work, Education, or a related field. Relevant experience may be considered in lieu of degree.
  • Two to four years professional experience in case management, housing, employment services, adult education, and/or other social service programs with adults or youth
  • Some understanding of the homelessness system and how to access essential resources.
  • Excellent written and verbal communication skills.
  • Highly positive and enthusiastic style capable of motivating others.
  • Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
  • Proficient with Microsoft Office software.
  • Ability to work with limited supervision and considerable self-direction.
  • Ability to navigate relationships with multiple stakeholders.
  • Must be a self-starter, highly organized, dependable, have strong problem-solving skills and able to manage multiple complex programs at once.
  • Willingness to comply with established agency performance standards which may include: productivity/personal responsibility, client/customer service orientation, embracing a team player orientation, entrepreneurialism, and maintaining a professional demeanor.
  • Must be able to work a flexible schedule that includes some evenings and weekends.
  • Must have independent, reliable transportation for travel between sites and outreach events.
  • Child/Adult Abuse and Neglect Training within 2 weeks of employment.
  • Current First Aid certificate within 30 days of employment.
  • Current CPR certificate within 30 days of employment.
  • Must pass Neighborhood House background check requirement.
Desired Qualifications
  • Bachelor’s Degree in Human Services, Social Work, Education, or a related field.
  • Bi-lingual ability preferred, with English skills sufficient to communicate and prepare documents in English.
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 
  • Email:
     nhjobs@nhwa.org

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.