Employment Case Manager II
Department: Education & Community Services
Reports To: Employment & Adult Education Manager
Status: Regular, 40 hours per week, 12 months per year
Hiring Range: 16 ($20.00 to $22.11 per hour)
Location: Possible sites include Downtown Worksource or South Seattle College: Georgetown Campus
Closing Date: April 27th, 2018 or until filled
Neighborhood House (NH) operates multiple education and employment programs that serve several hundred individuals and families annually. These programs provide multilingual, multicultural case management and comprehensive employment search, placement, training, retention and career advancement support for job seekers throughout King County. This position works with the WIOA program, working with low-income individuals and immigrants with the goal of placing them into jobs that offer career pathways.
Successful candidates will possess excellent networking skills, understand the employment market, but also the unique barriers and challenges that low-income, immigrant and/or refugee communities face. This position requires flexibility and a demonstrated ability to coach clients through stressful situations to resolve barriers to employment. We are seeking a qualified individual who will provide comprehensive employment- focused case management, help job seekers develop job readiness skills, and place clients into jobs and provide job retention support.
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.
- Conduct community outreach to low-income, immigrant and refugee communities in
- Seattle and King County.
- Become familiar with complex funder regulations in order to determine client eligibility for employment programs.
- Conduct assessments, determine eligibility for programs and enroll individuals.
- Develop and maintain effective relationships with job seekers. Counsel job-seeking clients in vocational and employment issues. Mediate, problem-solve and coordinate individual services.
- Develop effective short and long term employment plans with clients to meet their long term goals of self sufficiency. Assist clients in finding appropriate short term training and financial assistance in high demand occupations.
- Provide job development, placement and retention services to job seekers in accordance with quarterly program goals. This may include career exploration, job matching, career progression and pathway building, and working with employers to problem solve.
- Track participant activities and achievements into client files and multiple databases in a timely manner.
- Implement performance skills curriculum and workshops with clients to support job readiness and job retention.
- Process and manage support service and/or training/tuition funds.
- Develop positive relationships with WorkSource, DSHS, colleges, community partners and employers.
- Provide employment services including: resume & cover letter review, application planning, job search skills, acting as a reference, etc.
- Actively participate in partner collaborative initiatives.
- Provide translation and interpretation support as needed.
- Provide exit coaching and retention support to participants.
- Ensure all participants achieve program milestones as outlined in the program’s contract.
- Perform other duties as assigned.
- AA degree in Human Services, Social Work, Education or a related field. Relevant experience may be accepted in lieu of a degree.
- Two to four years professional experience in case management, instruction, and/or career development services with adults, or any combination of the above which provides equivalent preparation.
- Bi-lingual in Arabic, Chinese, Khmer, Somali, or Vietnamese with English proficiency sufficient to complete complex documentation and navigate WA State on-line databases and care planning tools.
- Certification/formal training in case management highly desired.
- Demonstrated understanding of local ethnic communities, labor market, local employer base, WorkSource system, social service and education institutions in King County.
- Ability to work with limited supervision and considerable self-direction.
- Ability to work effectively in a multi-cultural environment with co-workers, clients and partners.
- Ability to navigate relationships with multiple stakeholders.
- Willingness to comply with the established agency performance standards which may include: productivity/personal responsibility, customer service-orientation, embracing a team player orientation, entrepreneurial, and maintaining a professional demeanor.
- Proficient with Microsoft Office software.
- Current First Aid Certificate (within 30 days of hire, maintain current certificate during employment).
- Current CPR Certificate (within 30 days of hire, maintain current certificate during employment).
- Child Protective Services Training (within 2 weeks of employment).
- Must pass Neighborhood House’s background check requirements.
- BA/BS degree in Human Services, Social Work, Education or related field.
- Bi-lingual ability preferred, with English skills sufficient to communicate and prepare documents in English.
for more details about our benefits program.
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
Submit agency application
along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application:
In Person or Mail to
8:00am – 5:00pm Monday-Friday
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources
For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to firstname.lastname@example.org