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Front desk receptionist -- Rainier Vista Center
Department: Neighborhood House Rainier Vista Center
Reports to: Kate Farmer, RV Site Manager and Jen Rosenbrook, Volunteer Coordinator
Salary Range: Volunteer
Neighborhood House Programs
Since 1906, Neighborhood House has been helping diverse communities of people with limited resources attain their goals for self-sufficiency, financial independence and community building. Our services include early childhood education (including Head Start and Early Head Start), mentoring and tutoring, emergency referral services, self-sufficiency/employment classes and services (including ESL and citizenship), job placement and training, substance abuse services, transportation and outreach for the elderly and disabled and publication of the Voice newspaper. Annually, Neighborhood House serves over 7,000 individuals. Of those, 80 percent are refugees and immigrants.
Scope
The Rainier Vista Volunteer Receptionist position provides administrative support to a variety of staff members in addition to providing outstanding customer service to clients and residents alike. This individual is responsible for providing quality customer service and promoting the mission of Neighborhood House within Rainier Vista Center.
Responsibilities
- Provide professional and courteous service at all times.
- Cordially greet and assist visiting individuals and promptly answer telephone calls as needed.
- Answer phones and relay messages in a timely manner.
- Perform general office duties, which may include, but are not limited to: filing, typing, duplicating and other support tasks.
- Maintain a welcoming, neat and professional environment in the common areas of the respective NH building.
- Monitor and maintain agency brochures, other media materials, and program information.
- Be sensitive to the needs of the diverse populations and communities served.
- Ability to find and communicate resources to clients in need of assistance.
- Assist with supply inventory and restock office and maintenance supplies as needed.
- Distribute all incoming and outgoing mail and faxes.
- Assist with tracking and filing maintenance work orders.
- Enforce Child Rules as needed.
- Receive and deliver all incoming deliveries.
- Work with Facilities and Site Manager as needed.
- Other duties as assigned.
Minimum Qualifications
- Demonstrated strong verbal communication skills. Ability to communicate clearly and professionally when providing information to callers.
- Dependability, promptness, good judgment, initiative and willingness to learn new skills.
- Superior customer service, organization and follow-through.
- A strong desire to work with children of all ages.
- Positive attitude.
- Ability to work well with others.
- Enthusiasm for working in a multicultural and multi-language setting.
- Willingness to comply with the established agency performance standards, which may include: productivity/personal responsibility, client/customer service-orientation, embracing a team player orientation, and maintaining a professional demeanor.
- Washington State Patrol background clearance (re-checked every two years).
Compensation
This is a volunteer position. There is no monetary compensation provided.
Employment Practice
Neighborhood House is an Affirmative Action, Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply. |
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