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Housing Stability Manager

Department: Education & Community Services
Reports To: Associate Director ECS - Self-Sufficiency Services
Status: Regular, full time, 12 months per year
FLSA: Exempt
Hiring Range: 26 ($55,848 to $62,046 annually)
Location: Tukwila
Closing Date: 
September 10th, 2018 or when filled
 
Scope
The Housing Stability Manager is responsible for the successful operation of several of NH’s housing and homeless programs that contribute to moving forward our housing stability work, including our Student Family Stability Initiative and Homeless Student Stability Program. These programs operate in partnership with King County Housing Authority, Highline School District, and Tukwila School District. This position will supervise approximately six staff to support this effort. In addition, this position will play a contributing role in operationalizing our agency’s Self- Sufficiency strategies that enhance our vision of ending poverty.
 
The ideal candidate will have strong experience in the housing, employment and social service field with proven results in improving economic self-sufficiency, housing status and employability of program participants. Candidates with experience in improving earned income for low-income participants through employment are desired
 
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.

Responsibilities
Program Planning, Design and Implementation
  • Provide management and leadership to ensure that all programs in the Housing portfolio are high quality and responsive to community and participant needs.
  • Oversee, support and/or monitor quality development or implementation of programming that meets the needs of participants.
  • Lead the integration of existing NH programs to enhance services to individuals and families around a unified vision of self-sufficiency and its related outcomes.
  • Develop, implement and monitor evaluation tools to monitor on-going performance, program effectiveness and participant satisfaction.
Supervision and Administration
  • Recruit, hire, train, and supervise qualified staff in alignment with NH values and other program requirements.
  • Provide clear expectations, set individual and project goals, emphasize the highest quality management decision-making, mediate conflict, and promote employee growth and development.
  • Provide ongoing coaching and problem solving with staff to ensure strong service delivery and strong client outcomes.
  • Oversee the management of all contracts to ensure that outcomes are met or exceeded and that participant activities are of the highest quality, including tight monitoring of complex program milestones and outcomes.
  • Maintain key project documents, including regular program reports, evaluations, surveys, etc.
  • Ensure the program meets agency, state and federal guidelines.
  • Develop and monitor complex project budgets; identify and make necessary budget adjustments in a timely manner as necessary.
  • Approve and monitor expenditures of limited client financial service funds (i.e. rent, utilities, tuition, etc.) in a manner that is fiscally responsible and supports participant success.
  • Assist with the recruitment and support of program volunteers, as needed.
  • Perform other duties as assigned.
Community Relationships and Sustainability Planning
  • Actively engage with community partners/service providers who can fill gaps or add enhanced programming and develop positive, sustainable relationships that benefit program growth and opportunity.
  • Work closely with the NH Development team assisting in grant writing efforts, including identifying potential funding sources, program design and budgets.
  • Provide support and leadership to task forces, partner and funder work groups that support our efforts of economic self-sufficiency that advance innovative programming that is responsive to diverse community needs.
 
Qualifications
Minimum Qualifications
  • Bachelor’s degree in Adult Education, Workforce Development, Social Work, or related field preferred.
  • Alternative combinations of education and experience that yield the same degree of professional and managerial competence may be substituted.
  • 3 years supervisory/management experience in homeless/housing, employment, adult education or other social service programs with an emphasis on low-income and diverse populations.
  • 3 years direct responsibility with contracts, budgets and grants as well as some grant writing experience.
  • Ability to work in a dynamic environment with constant change and growth.
  • Excellent verbal and written communication skills.
  • Proven organizational skills and the ability to grasp the “big picture.”
  • Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
  • Must be proficient in key computer applications (MS Office/Word/Excel/Access).
  • Must be able to work a flexible schedule that includes some evenings and weekends.
  • Willingness to comply with the established agency performance standards, which include productivity/personal responsibility, client/customer service-orientation, serving as a team player, entrepreneurialism, and maintaining a professional demeanor.
  • Expertise in workforce development and homeless employment desired. Bilingual/bicultural a plus.
  • First Aid Certification (within 30 days of hire).
  • CPR Certification (within 30 days of hire).
  • Sexual Harassment Training within 30 days of hire.
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass all Neighborhood House background check requirements.
  • Position requires Washington State bi-annual criminal background re-check.
Desired Qualifications
  • Master's Degree desired.
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 

  • Email:
     nhjobs@nhwa.org

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.