Neighborhood House
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Aging and Disability Medicaid Manager

Department: Education & Community Services
Reports To: Aging and Disability Services Program Director
Status: Regular, Full time, 12 months per year
FLSA: Exempt
Hiring Range: 26 ($55,848 to $62,046 annually)
Location: Tukwila
Closing Date: September 3rd, 2018 or when filled
 
Scope
Neighborhood House has a longstanding commitment to ensure that low income, immigrant and refugee aging and disabled members of our community age in place, receiving culturally appropriate services that enable the highest quality of life. The primary role of the Aging & Disability Medicaid Manager is to oversee the agency’s Medicaid Long Term Care Case Management Program. This will include the ongoing monitoring and development of program policies, budget and performance management, program quality assurance, and recruitment and supervision of a large team of direct service staff that currently includes 8 multi-lingual case managers, 3 administrative support staff members and 1 nurse.
 
The ideal candidate will have experience with program management, be highly organized, and have extensive operational experience with similar programs, specifically those dealing with aging, disabled and potentially homebound clients in a clinical setting.
 
At Neighborhood House we have a deep commitment to our employee’s and client’s diverse experiences and backgrounds that guides our work for a more equitable future. We are seeking a team member that represents our dedication to service, equity and inclusion, to join our diverse team.

Responsibilities
Implementation and Program Management
  • Provide management and leadership to ensure that the Medicaid Case Management Program is high quality and responsive to community and participant needs.
  • Oversee the management of the Medicaid Long Term Care Case Management program, ensuring all applicable regulations, protocols and client services are in compliance with the Aging and Long Term Services Administration guidelines.
  • Develop and maintain protocols and tracking systems for In-Home Care Individual Providers, verifying credentials and work performed
  • Maintain key project documents, including regular program reports, evaluations, file audits, etc.
  • Ensure the program meets agency, state and federal guidelines.
  • Develop and monitor complex project budgets; identify and make budget adjustments in a timely manner as necessary.
  • Analyze and evaluate program quality and client services, making modifications and adjustments to ensure the best possible client services.
  • Develop and implement required Quality Assurance Plans for the program in collaboration with Aging & Disability Services and DSHS.
  • Actively engage with community partners, service providers and funder who can provide services that fill gaps or add enhanced programming that benefit program growth and opportunity.
  • Manage to assure all outcome targets are achieved.
Supervision and Administration
  • Recruit, hire, train, and supervise qualified staff in alignment with NH values and other program requirements.
  • Provide clear expectations, set individual and project goals, emphasize the highest quality management decision-making, mediate conflict, and promote employee growth and development.
  • Provide ongoing coaching and problem solving with staff to ensure strong service delivery and client outcomes.
  • Provide training and professional development opportunities for staff, emphasizing cultural competence in caregiving and adherence to all applicable laws and regulations.
  • Provide case consultation and support to Nurse and Case Managers on complex cases.
  • Ensure all required staff certifications and training requirements are up to date.
  • Assist with the recruitment and support of program volunteers, as needed.
  • Perform other duties as assigned.
Qualifications
Minimum Qualifications
  • Bachelor’s degree in Social Work, Public Administration or related field.
  • 5 years supervisory/management experience in social services, senior or disabled assistance programs or other social service programs with an emphasis on aging, low-income and diverse populations.
  • Alternative combinations of education and experience that yield the same degree of professional and managerial competence may be considered.
  • 3 years direct responsibility with contract and budget development and management including fiscal and program accountability.
  • Experience with managing or providing direct service to clients with mobility, mental health and/or chronic conditions that affect their quality of life.
  • Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
  • Ability to work in a dynamic environment with constant change and growth.
  • Excellent verbal and written communication skills.
  • Proven organizational skills and the ability to grasp the “big picture.”
  • Self-starter, highly organized, dependable, have strong problem-solving skills and be able to manage multiple complex problems.
  • Must be proficient in key computer applications (MS Office/Word/Excel/Access).
  • CPR Certification (within 30 days of hire).
  • First Aid Certification (within 30 days of hire).
  • Sexual Harassment Training within 30 days of hire.
  • Child Abuse and Neglect training (within 2 weeks of hire).
  • Must pass Neighborhood House background check requirements.
  • Position requires Washington State bi-annual criminal background re-check.
Desired Qualifications
  • Master's Degree in Social Work or related field.
  • First hand knowledge of and experience with administering programs from WA State Centers on Medicare & Medicaid Services and ALTSA.
  • Experience with the development and implementation of program policies and procedures for publicly funded programs serving aging and disabled communities.
  • Experience with and knowledge of chronic health conditions affecting aging, disabled and homebound clients.
 
Benefits
Click here for more details about our benefits program.
 
Employment Practice
Neighborhood House is an Equal Opportunity Employer. Applications are considered without regard to race, age, sex, color, creed, religion, disability, national origin, marital status, mental or physical handicap, sexual orientation (heterosexuality, homosexuality, bisexuality) and expression of gender identity or any other classification protected by law. Neighborhood House encourages and gives hiring preference to current and former Head Start parents and children. We encourage people of color and residents of the communities we serve to apply.
 
Application Procedure
Submit agency application PDF along with resume and cover letter. For your convenience, we offer several ways for you to submit your completed application: 

  • Email:
     nhjobs@nhwa.org

  • Fax:
     (206) 923-6776

In Person or Mail to:
8:00am – 5:00pm Monday-Friday

Neighborhood House
1225 S. Weller Street, Suite 510
Seattle, WA 98144
Attn: Human Resources

For more information
Inquiries may be directed to Human Resources at (206) 461-8430 or by e-mail to nhjobs@nhwa.org.